They were on time, very professional and took great care, wrapping all of the fragile items in blankets and strapping in place on the truck.
With multiple dropoff locations the move was pretty stressfree. Great service!
Approximate cost: $400
This was by far the most vile experience I have ever had with a company - my property was damaged in many ways and they were speaking to me like garbage. As a result of their time wasting strategies and because they withheld my property for many hours unnecessarily, one of my pets passed away tragically.
Please read all the reviews of how they mistreat and abuse people here:
Read more at: https://www.mymovingreviews.com
Approximate cost: $2300
I booked for movement a month in advance seeing all reviews. Called them two days before movement date(1 July 2023). They said all good for 9 am.
On day of movement at 8:30 am called them. The guy on other side replied: Sorry, their system was updated and they missed the job. They can't come today. It was such a shocking experience and unexpected surprise. Didn't thought of so unprofessional behaviour. Though they were sorry but it turned our preparation upside down. We were unprepared for delay.
We called another packer guys and got them booked on extra price for same day shifting.
Will never recommend these guys..and want people to know about their unprofessional behaviour.
Facebook or google reviews shouldn't be believed always..lesson learnt for us.
Excellent service and great workers - both times I have used them. Despite the place having no electricity, they worked into the darkness and moved all our stuff as quickly as possible.
Approximate cost: $350
Just been scammed by these absolute jokers. We hired them to move 4 beds , fridge/freezer, washine machine and tumble drier ,2 sofas,2 tables a tv , bbq and 7 small boxes. Showed up at 10am. By 2.30 they had dismantled 3 beds hadn't packed 1 thing in the van.
When they finally got to my house 30 mins away they unloaded everything into the living room refused to put in designated rooms , refused to rebuild any of the beds and kept my fridge/freezer , washing machine and tumble drier on the van until i had paid in full.
I called the management spoke to a guy called [removed name] and gave me an absolute pile of abuse says he was keeping my stuff until i paid $1200.
They left a bag of screws for the beds but half are missing they also left 3 boxes and a bed at my old house.
Im absolutely livid actually going down the route of suing them.
I honestly cant believe they are a legit company
Approximate cost: $1200
Avoid these thieves!!
They were sent a detailed list and suggested a 5 Ton truck but arrived with a 3 ton. Took hours to load the truck and didn’t use the volume at all. Said they would need to do two trips.
Took over an hour to drive from Surrey Hills to Box Hill then partially unloaded truck before asking my partner to pay in full. Refused to unload truck until she had paid.
Then said they were going back for the second load but never turned up!!
Calls never answered so now we have half out stuff at the old place.
Worst people - AVOID ACE MOVERS!!!!
Theives and liars
Do not recommend. Nothing ace about them. Not experienced movers. Pay more per hour and save money..
Do not make the same mistake I did. I took a chance and booked them for my move from Doreen to Beveridge (approx 30 mins as per Google Maps).
I moved all the smaller items myself and left the bigger items like sofas, beds, bookshelves etc for them to move.
I specifically asked for a larger sized van so the move could be done in 1 trip.
When they arrived with a smaller van alarm bells should have rung then.
This now meant that they had to make 2 trips to finalise the move which meant the move would take longer and surprise surprise this would cost more.
Halfway through the move I was getting worried about how things were going and when I spoke to someone in the office I was told that the job should be finished by approx 3:30pm and the cost would be apporx $650.
As the move was going on it soon became obvious that they would not finish by this time.
So the whole job took longer than what even the people at the office believed it should take.
They demanded I pay some money BEFORE they even finished the job!
I refused and said I would pay WHEN they FINISHED !
When I called the office to find out what was going on I was told that they would probably finish about 5:00pm and the total payable would be over $1200.
I was told that the 2 men took about 3 and 1/2 hours to load the van the first time,
took about 45 mins to dissemble one of the beds (in our previous move it took another company about 10-15 mins !) and to top it off took about 1 hour to drive to the new home (even though GPS time was 30 mins).
I asked them to send me details of the GPS and times for the move as even they were surprised about how long the move took.
I sent an email advising them I would be writing this review if I did not get a reply.
IT'S AMAZING THAT PEOPLE WHO CHARGE BY THE HOUR WILL SOMEHOW MANAGE TO TAKE LONGER TO FINISH A JOB THAN THEY WOULD OTHERWISE IF IT WAS AGREED PRICE.
The 2 men that came to my house were very courteous and professional.
They took great care with my furniture and wrapped everything in Blankets.
I would thoroughly recommend them and will be using them next time i move.
Extremely disappointed with their service. Estimate was almost double what we were quoted. Movers were very rough with our goods and did not listen to instructions despite being told many times what items required moving. Did not complete job properly. Refused to negotiate a fair outcome with regards to payment, holding our goods hostage. Very rude.
Steer clear of this company!
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