I contacted AES for a Bosch oven repair. My oven was less than 5 months out of warranty. I was advised to see if Bosch would cover it under goodwill, and paid $180 call out fee. I was told they would reimburse that if Bosch agreed to cover the costs. The next day (23 June) I rang Bosch who agreed to cover the cost. I contacted AES who rarely answer their phone, and don't respond to emails or voice messages (someone is always sick). To cut a long story short they refused to reimburse me, told me to go to Bosch and I've spent the better part of nearly 2 months trying to get my refund. In the meanwhile AES not only received my payment but have billed Bosch for the call out fee. This was accepted by Bosch for payment, however their payments are only made a few times a month. AES know the payment will come but won't reimburse me till then. As for the repair side they returned with the spare part and replaced it. The repairman said it was fixed and that he'd tested it. I went to use it the next day and the oven lights flickered rapidly and the oven shut down. Over the next week I rang and left voice messages, and sent emails. They never responded. I then rang Bosch who ended up sending another company out. Apparently the part that was replaced had not been plugged in at all. Weeks later in a rare instance of AES answering my call I mentioned this to them, that no one returned my call about the repair job failing. The response was one I've heard many times from them, that someone was sick. It is frustrating dealing with a company with poor communication skills. If the oven hadn't been covered by Bosch I probably would have had to pay another repairman to come out to fix their mistake. I'm still waiting to get my refund nearly 2 months later.

I requested my repair online from the AES website. The owner of the business, Adam, called me later that day and arranged a time to come out and have a look the next day. He was extremely polite (despite me not knowing the brand of the oven and no idea what the issue was) and easy to talk to on the phone. Adam phoned me before arriving at my house, fixed the problem in less than an hour with a part he had with him. He conducted himself very well and was very transparent with the costing of the repairs. Overall I was very happy with the service and result.