i have been with these guys for 2.5 years and have always been late with my payment and they always give me an extension and the discounts are great as well

We just moved house 2 weeks ago and had to ring up to reconnect the electricity in our new place and disconect from our old place. the lady we spoke to was very friendly and on the ball. i had to change addresses, my name (from maiden to married), and other contact details, and she was very helpful clearly explaining what she was doing so I wasnt't sitting on the phone in silence. Great service!

AGL door knocked my area and their representative misrepresented himself as being from my energy company Origin to get a look at my bill. When we discovered his actual identity we asked him to leave and he kept trying to talk his way out of it and physically stepped in the door so I could not close it. I signed the papers to get him to leave and then had to go through the stress of having to cancel everything. I ended up having to take it to the Energy Ombudsman to get it sorted.

I had AGL as my electricity provider from the time Qld had open slather on companies for electricity and gas. So once it was no longer just provided by Energex. I had no say in going with AGL, and they offered me no special deals to entice me to stay with them. I didn't reall understand much about this new system so just stayed with them. It wasn't until I moved addreess that I found out that I could indeed ring around, actually I had to as my new premises had gas and AGL doesn't supply gas, and found another company that offered a great deal if I switched over. So I did and haven't looked back. AGL were ok, but it would have been nice if at my previous address they had written me a letter to advise me they were taking over my electricity, and to provide me with some kind of "welcoming" gift.