2 reviews about ALDI

verified email - 25 Jul 2013

Bought a shed from Aldi in July 2012.
Paid for van hire to get it delivered ($40), then arranged friends to help put it up.
All the pieces were ok, BUT and this is the big BUT... the holes did not line up & some were not even drilled!
Not only that the info on the box says 'MINIMAL TOOLS REQUIRED'. How is an electronic solder gun & ratchet standard & non specialty tools? Yeah.. like I have those in my handbag!

Ok - so not happy & very inconvenienced, I then ring the customer service line. I'm told the manager is on her day off, can I ring back tomorrow. Fine. I do just that, again they try to fob me off - not having it so I demand to know what they are going to do in this situation. I'm told to pack everything up into the box & they will arrange a replacement to be DELIVERED to my home. They ask me to email my details with a scan of my receipt. They also said the manager will call me the next day.
I waited for 1 week - nothing.
Rang again - manager busy - will call back.
Next day - rang again - told me to email - I did.

Finally! I got an email stating that I need to return the product to the store I purchased it from. I sent an email saying - sorry can't do unless they pay for a truck. There were many emails sent to & fro for at least 10 days. In the end I told them to take a running jump.

Went into Marrickville Metro Aldi myself & asked the store manager (George) to sort it out, he promised he would. Nothing has been done.

I'm stuck with a useless shed, spent $299 - for what?

Approximate cost: $299.00

KAM 25 Jul 2013

We received a four burner BBQ from Aldi as a wedding gift and also had the same problem with holes not lining up properly.

CK-OZ 25 Jul 2013

Personally I will never buy anything not related to food or standard groceries from Aldi.
There 'specialty items' are crap. They break, chip, fall apart or just stop working.

verified email - 05 Jan 2012

George, the Manager, is generally fairly good. But (especially) the girls on the checkouts (particularly Kala & Suzanne) are really great. Always smiling & helpful - and really try to look after everyone in an excellent way. They're fast, and efficient, and get things flowing the way they should - unlike my experience(s) with Woolworths. The value at Aldi makes me a repeat customer - because of the better deal than you get at either Coles or Woolworths.

Approximate cost: $120

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account