I chose Allan's because they are a small business in Ballarat and have been in business here for decades. They sell jewellery, but also offer a repair service.

My parents' engagement ring was in need of restoration and the stone was lost. It is a very delicate design, so it was important that I put it in the hands of someone who would be careful and do a good job.

After I left the ring with Allan's, they telephoned me and explained two possible restorations that could be completed (with quotes). They answered my questions and I made my decision.

The repairs were completed on the day that they had promised and they sent me a text message that it was ready. I was appreciative of this courtesy.

I was delighted with the result. The ring looks beautiful and new again. I am very impressed by their workmanship and by the courtesy shown. I was also happy that they provided me with two options as far as the restoration and did not just provide one. It was affordable for us.

Highly recommend them for customer service and quality results.

Approximate cost: $varies