Alltel

4.6
based on 19 reviews

19 reviews about Alltel

verified email - 28 Feb 2018

I signed up for Alltel service and it was all good for first few weeks. They take long time to pickup phone calls and when you complaint that goes back to normal the next day. Casually I checked the online reviews and I am shocked to see all 18 reviews are posted in the same month of feb 2013!!! something is fishy here

verified email - 18 Feb 2013

I signed up with Alltel in 2012 and it was a very easy, straight forward and simply online sign-up process. Within 24 hours my account was up and running and I can honestly say it has been one of the easiest and best business decisions I have made with choosing Alltel to assist with the live answering/reception service. I have since highly recommended Alltel to my other business contacts and Alltel has certainly help me take the business to the next level in late 2012/early 2013 as being located in Perth, Western Australia and being a national business/sole trader does anyone like being woken up at 5am on a Saturday with the phone ringing. Alltel answers all the calls for me 7 days a week in a professional manner which means I can concentrate on reaching as many new and existing clients. Even when I'm away or on holidays Alltel can take care of the calls so I can contact the clients as soon as I can or let them know I'm away and will come back to them as soon as I can. I cannot enough highly recommend Alltel, they offer a professional and efficient service for any small or medium business looking to save time and continue to grow their client base,I look forward to working with alltel for many years to come. - Julie-Ann Yeowell, <a href="http://www.sportstoursandtravel.com">Domestic Sports Tours and Travel</a>

verified email - 15 Feb 2013

We came across Alltel after searching fruitlessly on the web for a better live answering service than our previous provider (OfficeHQ). As a small business starting out in its infancy, it is vital that all calls to the business are taken care of in a timely manner and most importantly with a friendly attitude. After OfficeHQ's free trial ended and we moved on to a cheaper plans, their service level dropped accordingly.

Our customers started giving us feedbacks on how the person who answered the phone sounds very uninterested and slow, and we know firsthand that messages were taken half-heartedly as the caller's name or contact details would be incorrect all the time. We knew we had to move and after reading some good reviews from other small business operators, I decided to give Alltel a go and it turned out to be the smartest business decision I have made!

Firstly, Alltel's services were significantly more affordable than their counterparts, but their customer service levels are far better! Right at the start, someone gave me a call to ensure I am setting everything up correctly according to my business needs. They even taught me how to spend wisely and not to include services that might complicate things.

Ever since the change, I had nothing but timely and accurate messages from them. I can rest assured I won't miss out on new business enquires even when all of us at the office are too busy to get to the phone. I made my decision on trying their service based on positive reviews from other users, therefore I would like to do the same and ensure other business owners can head in the right direction in the search. Thank you guys, you have definitely assisted in the growth of my company! - Myron Ting, Managing Directory, <a href="www.thesmartcardcompany.com.au">The SmartCard Company</a>

verified email - 13 Feb 2013

Our company offers a twenty-four (24) hour, seven (7) day a week service, so it is of the utmost importance that we have a top notch communication system in place. Our services consist of Road Sweeping, Factory Sweeping and Scrubbing, Line Marking and Concrete Sealing; at times we receive emergency calls and have to react with short notice. We have used other high profiled twenty-four secretarial answering services in the past, these services were good for awhile however when they moved to off shore staff the service dropped dramatically. Clients would complain th
at the staff was hard to understand and would often get the details mixed up, sending me the wrong details. Since being with ALLTEL their service cannot be faulted, our clients can contact us 24/7 and we receive the message within minutes, I have had clients amazed with the quick reply stating that they had only just hung up the phone when we called back. Not only is their service reliable and of a high quality, it is very cost efficient as well. The cost of this service is minimal considering it covers a 24/7 time frame. I would have no hesitation in recommending anyone to the services that ALLTEL offer, as previously stated the service is efficient, cost effective and extremely reliable. Thank you ALLTEL. - Phil Akers, Owner, Industrial Sweeping Services Pty Ltd

verified email - 11 Feb 2013

Early last year we realised our business wasn't getting enough phone calls, part of the solution discussed involved replacing our existing mobile number with an inbound 1300 number. In the first week of changing over to a 1300 number we received 40% more calls. We found the 1300 number helps us to come across as being a big business rather than looking like a small computer repair business with a hobbyist doing all the work. We've never had any problems with our 1300 number service but whenever we've needed to make an account change the customer service provided by Alltel has been second-to-none in providing advice and help. - Nicholas O'Sullivan, Townsville Computer Man

verified email - 11 Feb 2013

In my time in business I have dealt with many telco companies and more often than not there is problems with billing and service. I can honestly say that nothing is too hard for Alltel and the process is always easy both for service and support. Keep up the great work Alltel. - Peter Forbes, Forbes Realty

verified email - 11 Feb 2013

To be honest I haven't got any experience with other telco companies other than Alltel, I got recommended to these guys by a friend of mine and I found them to be extremely efficient and helpful. They would execute my requests very promptly and fast, everything seems to be in order reducing the amount of stress in running a small business. From saying that, I never thought of researching for another telco company because I'm already very happy with what I have. Thanks Alltel. - Susanto Widjaja, Director, Paper Cranes Productions

verified email - 11 Feb 2013

Alltel was a simple option for our fast paced business. Easy to set up, effective and efficient. Providing us with an 1800 help desk number for all the competitions we run across the Foxtel platform. This has saved us many legal fees and unanswered phone calls which doesn't make for a happy business or customer. Great service which makes you appreciate the importance of great customer experience! - Melaine Tsakiris, Marketing Manager, Multi Channel Network

verified email - 08 Feb 2013

One word: easy. Alltel's simple process for diverting our 1300 over the Xmas break so our landholders could speak to someone in an emergency was awesome. We are a conservation organisation looking after private property so landholder backup is paramount. With staff away and the bushfire season upon us, Alltel's easy diversion system meant that our landholders could still reach a staff member and know that support was there. - James Forbes, Marketing & Philanthropy Manager, Nature Conservation Trust of NSW

verified email - 08 Feb 2013

When I called Alltel, I had an idea of what I needed and it was great that the person on the other side understood my needs and found the right product for me. I am also starting a new business so a product with reasonable costs was important to me. I also love your website! I always find what I need and it explains things really well. I also know that I can always pick up the phone and ask. Another thing that I love is that even though I have started with one product, I know that when I grow, Alltel will have the right products for my business. - Nancy Kaur, NACK Consulting

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