In January 2015 I purchased a Skoda Superb from Skoda's Pennant Hills dealership on Pennant Hills Rd. A $1000 Caltex fuel card was part of the deal. In approximately March 2015 I contacted my salesman to enquire about the fuel card as I had not received it. He assured me the paper work had been sent to Caltex and the fuel card would be with me shortly. It is now July and despite phone calls and e-mails to head office, area managers and sale managers I still don't have the fuel card. Some 6 weeks ago I was ASSURED the paper work had been resubmitted to Caltex after being submitted incorrectly. I was ASSURED I would have the fuel card in 4 weeks. I called Skoda Head Office again on Thursday and requested a call back from an area manager as I still didn't have my fuel card. Instead I received a call from the local sales manager who had previously told me it was all sorted. He told me he would check into it on my behalf. The latest story is that the paper work was lost, has now been located and will be submitted to Caltex as a priority next week.

Surely lodging paperwork correctly shouldn't be so difficult? Apparently for Skoda it is incredibly difficult. So, 6 months ago I bought a new car. I STILL don't have the fuel card and have no confidence what so ever that it will ever arrive. Now I'm off the Fair Trading. Don't purchase vehicles from Skoda Pennant Hills and don't EVER expect to receive a fuel card. I'll never purchase a car from them again!