Purchase a pair of earrings as a Christmas present but they broke. We had lost our receipt but they were happy to look up on their system and find a copy of the receipt, printed it out for us and exchanged for a new pair of earrings! Wasn't expecting that!
“I am so delighted to say that my experience with Ian (and his lovely staff)”…
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Thanks, shopping here tomorrow. Hope the service hasn't changed in 2 years.