I have recently moved from Bankwest to ANZ, and can't believe the difference in service!!! The second time I went into the Kingsway branch of ANZ - they even knew my first name- and greeted me with a lovely smile and 'hello Tracy'I find it hard to stand for long, and its great that they have a ticket system so that I can sit down and wait my turn. I find all of the staff there very friendly and helpful, and its a pleasure to go in there.I like all their financial products and their willingness to negotiate to keep my custom. I feel a valued client every time I go in.They have some great features on their website too - like a personal budgeter which my son finds good.