I was helping a friend get her finances in order as she had got herself into a lot of debt, had a bank account charging huge fees so I took her in there as I know the ANZ well. The manager shooed me away and even though she had been told that this was a bad credit rated customer, tried to talk her into loans, credit cards, the works! And told her not to worry about her credit rating! An hour later my friend managed to get out. RAAAH!!!

Tired of waiting for ages and ages in the queue. It's harder when you have 3 small children to look after. Nobody ever every smiles in that place. Are they just so unhappy in their jobs that they cannot afford just a tiny smile. When I went to to close my account, the lady there barely spoke a word to me. Did not have the decency to call me but instead just gestured to me with her hand to walk to the table. They were not interested in keeping my business. I had thousands of dollars that I was taking to another bank but they did not even try to keep me. I went to a bank that does not charge for over the counter transactions, has no limit on the number of internet or ATM transactions I do. Was tired of paying exorbitant money in fees.