We waited 26mins to be picked up by their shuttle from Cairns airport. When we arrived at the hire office we were told that they could not fit the rear facing car seat that we had ordered when we booked. It was implied by the staff there that it was our fault for not reading the conditions when we booked. The lady said that it is made clear on the website, through the booking process that they don't fit rear facing car seats. I then went through the booking process in front of her and got up to entering my credit card details and it had still not told me that the car seat we had ordered would not be able to be rear facing (which is required by law for infants under 1 year old). It turns out we had to go to the FAQ section on the website and then click on another link before we found the bit where it said they wouldn't fit rear facing car seats. We rang several other car hire companies and they all said they would fit a rear-facing child seat no problems so we went back to the airport and used another company.

I can not speak highly enough about this business. We received exceptional value and outstanding customer service.
Recently flew into Cairns on our way to Port Douglas. We did the math and worked out that for 2 adults and a toddler it was cheaper to hire a car and have it for the 7 days we were there than it was to do the airport transfers to Port Douglas. Apex Car hire offered the best value for money in that they also included baby seat in their hire rate. We choose the cheapest option as we were not going to be doing alot of km's whilst in Port Douglas - our package was the City/Surf deal at $30 per day with a limit of 100kms. We had our own travel insuraces so didn't need to take their insurance.
We phoned them when we arrived in Cairns and they were there to pick us up about 10 minutes later. They were very thorough in going through our car hire, offered great advice of places to dine/see in Port Douglas. There were no hidden extras. The car was more than suitable for our needs. We returned the car back to their depot and they had us back to the airport in no time. The two staff memebers that we came into contact with - only remember Nigels name were a wonderful example of what great customer service is about. Unfortunately they only have 5 destinations in Australia but with the outstanding value/service that they offer I am sure that this will grow. Whereever possible, I will hire from these guys.... FANTASTIC...

Approximate cost: $210.00