I have had 2 unpleasant transactions with Aquaholics Online in the past 12 months and both also relating to HORRID after sales support. The first, where I knowingly purchased an item from their online store, and the second when I purchased an item from an alternative online company, unaware that Aquaholics Online were used as a third-party supplier. If only I had known! In the first incident, Aquaholics Online sent me a bottle of 2 Litre Aquarium liquid treatment which should have adequately packed before mailing (boxed, bubble wrapped, padding in box etc), instead it arrived to me in an oversized paper mailing ENVELOPE! Half the contents leaking through the envelope also. This company put me through absolute HELL to get my money back (refusing to refund me or acknowledge the problem), instead they said I was the one with the problem because I SIGNED for the parcel. Thank GOD for eBay who stepped in to settle the dispute ruling in my favour and returning my money. This company wanted me to send back the leaking bottle through Australia post (Australia post refusing the leaking bottle due to obvious reasons) to prove the bottle was leaking. REALLY! I think Im being quite generous in giving a 1 star rating. If you care about after-sales support, then you are not going to get this from Aquaholics Online.

Approximate cost: $1