2 reviews about Aspen Parks, Maiden's Inn

verified email - 15 Apr 2013

My husband and I stayed here for one night in a 2 bedroom cabin with our 3 week old son and couldn't have expected better service or accommodation standards. The room was spacious and had all the amenities to make our stay comfortable and some quirky items such as an old fashioned alarm / radio in the bedroom which we loved. Our on line reservation was easy to make and I found all the rules and regulations (including maximum occupancy) very clearly outlined. The staff were warm and engaging and assisted us with an early check in at 11 am so we were able to settle in - a real lifesaver with an infant to care for. Having worked in the hotel industry for over a decade I was prepared to wait until the 2 pm check in as I understand it allows the staff to properly clean the property, but appreciated the efforts they made to accommodate us The cabin was very clean and well stocked and maintained and our overall impression was that the staff took pride in maintaining the pool and grounds to a high level. The staff honestly seemed happy to work there and couldn't have been nicer or more helpful. Our experience was decidedly different from the one below and I wouldn't hesitate to recommend this park - in fact we will be returning with family later this year.

Approximate cost: $120

verified email - 17 Jan 2009

Our family has been camping at this caravan park for the last 10 years. Recently the caravan park was acquired by Aspen Parks and is now under new management.
When arriving at the park for our holiday (at 11.30am), we were told we could not set up our site or enter the park until 2pm. When we questioned why, we were not given an answer (this was not the case in previous years). After paying 75% of the balance throughout the year, and the remaining 25% on arrival, we were told two hours later that our booking for seven people was too many for the site, and we would have to split up to different campsites. By this time we had already set up the campsite. After much upset, we negotiated to have the family on the one site. However, through all of this, the staff were rude and unobliging.

Throughout our two week stay in the park, the amenities were not cleaned properly (despite being shut for 30mins- 1hour each day), staff were generally unfriendly, and the rules and regulations were unreasonable (of which we did not receive a copy of, which meant we could not follow).
In their defense, they did put on a pancake breakfast day for the kids.
It is with great disappointment that this park has turned into such a mess. We have been coming here for 10years, however, will not be returning next year, and will choose to holiday elsewhere.

Approximate cost: $Unpowered campsite $15 pp. p/night

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