Organized to test drive a Q3 listed on Carsales.com.au. Within 15 minutes of this they raised the price of the vehicle by $3k on the site. When questioned the sales guy said it was listed too cheap, however they would “honor” the original listed price.

Felt like a ruse designed to
1. Increase the perceived value so that I would feel like I was getting a bargain and motivate me to purchase.
2. Remove any possibility for me to negotiate price.

Of course they have the right to change prices when and how they want, but they have little to no regard on how this may be perceived by the customer.

They should know that I went to a city Audi dealership and purchased a new vehicle the same day.

Very poor experience overall, rude principal dealer. Will never purchase a vehicle from them.

It’s unfortunate that businesses think they can treat customers poorly without consequences. It’s fortunate that we have a voice (even as small as it is) through reviews such as this one.

Amazing service and Tim was the best sales person we have ever come across. Very knowledgeable and was very professional and friendly throughout the entire experience.

Approximate cost: $150000

5th may 2023
i went to buy a car from this AUDI indooroopilly dealership
the sales rep(TIMOTHY HUGGINS) showed us an A5 Coupe and claiming that he just traded it in.
so the car needed some paint/pannel work done.
we had a test drive of the car and found that the DRIVE SELECT BUTTONS( UP AND DOWN) DOESNOT WORK.
mr TIMOTHY HUGGINS VERBALLY PROMISED US THAT THE CAR IS UNDER WARRANTY(TILL TYEAR 2028) AND ALL FAULTS WILL BE RECTIFIED BEFORE DELIVERY

It was friday evening and everyone wanted to go home as the day was nearly finished
now without wasting any time i signed the deal and made a 1000 $ deposit on the car (rest to be financed)

MR TIMOTHY HUGGINS ( SALES REP) dealt with us making the paperwork and he put last day of the monnt as expected settlement day on paperwork.

12TH MAY
TIMOTHY HUGGINS CALLS ME AND ASKES ME HOW M I AM TRAVELING
I ASKED TIMOTHY HUGGINS THAT IF THE DRVIVE SELECT BUTTON / PANNEL WORK/ PAINT IS BEEN RECTIFIED
HE SAID ONCE THE SETTLEMENT HAPPENS WE WILL GET IT SORTED STRAIGHT AWAY.
SO WE APPLIED TO THE FINANCE SETTLEMENT.

18TH MAY
I SENT THE REMITTENCE TO TIMOTHY AND CALLED TIMOTHY AND ASKED IF I CAN TAKE THE VEHICLE NOW,
HE CLAIMED THAT THE FUNDS HAVENT SHOWED UP YET SO WE HAVE TO WAIT.
I THAN AGAIN ASKED IF THE CAR IS READY TO GO?
TIMOTHY REPLIED  YES EVERYTHING IS FIXED AND READY TO GO.

19TH MAY
I WAITED FOR THE PHONE CALL
20TH MAY SATURDAY NO WORK
21ST MAY SUNDAY NO WORK

22ND MAY TODAY-- I GOT A CALL FROM TIMOTHY HUGGINS STATING THE SETTLEMENT HAPPEND OVER THE WEEKEND AND NOW I CAN GO GET MY CAR
I WENT THERE AND CHECKED THE CAR BEFORE TAKING THE DELIVERY AND FOUND THAT
THE CAR STILL HAVE ISSUES WITH DRIVE SEELCT BUTTON.
I ASKED MR TIMOTHY THAT THE BUTTON DOESNOT WORK
HE REPLIED " IT WAS WORKING BEFORE WHEN HE CHECKED BUT NOT WORKING NOW"
THERE WERE STILL A FEW SCRATCHES ON THE CAR WHICH HE PROMISED INITIALLY THAT HE WILLL FIX HOWEVER DECLINED TO FIX AND TOLD ME THAT ITS A USED VEHICLE AND I SHOULD NOT EXPECT MUCH .
ALL THE WORDS / PROMISES DONE BY MR TIMOTHY HUGGINS WAS BROKEN
I WAS TOLD TO TAKE THE CAR AS IS AND BRING IT BACK LATER TO GET IT FIXED AND STAY WITHOUT A CAR UNTIL THEY FIX IT
NO COMPENSATION NO APOPLOGIES FROM MR TIMOTHY
INFACT HE WENT AGGRESSIVE ON ME AND TOLD ME TO TAKE THE REFUND ETC.
HE DID SAID THAT THE CAR WAS TAKING TO LONGER TO FINANCE HENCE HE DIDNOT WANT TO SELL IT TO US ANYMORE EVERN THOUGH THE FINACNE HAS BEEN SETTLED.
WORST CUSTOMER SERVICE
NOT A MAN OF HIS WORDS
RUINING THE GOOD WILL OF MILLION DOLLAR COMPANY
RUINED MY DAY
WASTED MY TIME
LIED ME OVER AND OVER AGAIN AND AGAIN JUST TO SELL ME A FAULTY VEHICLE

UPON ASKING TO GET HIS MANAGER HE CALIMED THAT THE MANAGER IS NOT AVAILABLE
NOW I HAVE HAD ENOUGHT AND WENT OFF THE TABLE TO GET OUT OF THE SHOWROOM AND GUESS WHAT
THE MANAGER ROCKS UP FROM INSIDE AND WANTED TO SOLVE THE ISSUES NOW..
MANAGER NAME (JORDAN) SPOKE TO US IN A VERY POLITE AND NICE WAY AND APOLOGISED ON BEHALF OF THE RUDE ARROGANT SALES REP ( MR TIMOTHY HUGGINS)

 
I HOPE THIS ALL CAN BE SOLVED WITH THE HELP OF MR JORDAN
I WILL UPDATE THIS REVIEW SO EVERYONE KNOWS WHAT TO EXPECT FROM THESE KIND OF SALES REP.

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#audiindooroopilly
Had the worst experience of our lives at Audi Indooroopilly. All they care about is your money - nil customer service, nil values, nil integrity. Were forced into signing a contract for a Q3 - agree we should have used better sense however they were the least accommodating after that. They had the car over-priced by atleast 5k and made a HUGE deal about letting us get out of the contract. In the end we had to pay the penalty - guess they need the money more than us. Looks like that's how they make money - by robbing their customers with very poor customer service. They won't even shirk away from bad mouthing other Audi dealers - tells you about their integrity. Hope karma comes and bites them. Wouldn't have even given 1 star but that's the least I had to choose from.