I have been ordering hard-to-find items such as whole grains, organic dried coconut and imported dried fruit from Aussie Health Products for many years.

Unfortunately, my latest order didn't arrive, so I contacted Aussie Health Products via Paypal's dispute resolution centre. That afternoon, I received a very upsetting phone call from Aussie Health Products saying that they were a small company, didn't carry insurance, and therefore would not be refunding my money. The person I dealt with was highly unprofessional.

This incident has soured my relationship with Aussie Health Products, so I will order these goods from other providers in future.