I booked a passport appointment online and had confirmation. When I walked up to the counter the woman said "yes" and I told her I had an appt at 10am and she said "what time" and I repeated "10". She sighed, rolled her eyes and said "well, give me the form".

She flicked through and said "you can't cross anything out and your photo is too small".

I said "oh, I got the photo done across the road at the chemist" she said "well it's wrong, so you need to do it again". Then put the form back on the counter!

I said "well, could I have another form then" so she stomped off and got one.

I can't believe how terrible the service was. I walked in and as soon as I told her I was there for an appointment she acted like I was a major annoyance and she couldn't be bothered to do it. Surely this is a main part of her job!!!

Rather than say "sorry, I know it's a pain but you'll need to do it again" she seemed happy, relieved even that she didn't have to process my form.

I went back to the chemist and told them that she said the photo was too small and she said "I know exactly which woman you are talking about - everyone has trouble with her, take the form to another post office".

In a small shopping strip, to have traders advise against going to each others stores is appalling - this woman needs serious re-training or a different profession entirely.

I live around the corner but will now drive to get to a post office rather than going to this store ever again.