2 reviews about Auto Surplus Pty Ltd

10 Oct 2016

This is the best shops for anything automotive. Excellent range of Products at exceptionally cheaper prices. Brilliant phone service, very helpful and kind. An Absolute PLEASURE to buy from and deal with. Cannot recommend enough. 10/10 all round. 100% satisfied thank you. (I am a return customer,)

pussthedog
10 Jun 2012

Ordered and paid for a brake master cylinder, was sent a clutch master cylinder instead. Several phone calls and a week later, determined that the correct part couldn't be found due to being stacked away on a pallet in a warehouse somewhere. Returned the part, but have been waiting days for a refund as "there is a process that must be followed". It's a bloody EFT transaction reversal, can be done over the phone in less than a minute! This mob are understaffed, disorganised and as a result my car still has no brakes and I've had to cancel appearing with it at a show event this weekend. Reg has tried very hard to be as helpful as he can, but overall as a company this place is shocking for customer service.

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