Rented two properties through Ballarat Property Group now. But we’ve noticed since being in the second rental property, the staff are very unfriendly & don’t enjoy working at this company. I’ve had staff be rude, condescending & disrespectful over the phone. They don’t pass on the correct information when reporting a fault or repair. Then the tradespeople are confused when they come out to check out a problem, to find a different issue altogether. No respect or the level of customer care from a company that has been awarded with ‘Agency Of The Year 2018’ ... I’m very disappointed with how I’ve been treated by this real estate agency. Only 2 staff members that I know of, have treated me with respect. And one of them has left the company.

Approximate cost: $600