Where to start... Incredibly lacking in their post sale service. A $200 vase spontaneously split in half (perfectly, didn't shatter) on our dining table 2 weeks after receiving it as a wedding present. I obtained the receipt and returned the vase. The sales assistant wasn't happy about taking it back but did eventually. Then nothing... After repeated attempts at contacting either the manager or owner, the assistant on the telephone told me they were very busy and to stop harassing them, then hung up. At that point I got the Department of Fair Trading involved. Disappointingly they can't actually make the business accept responsibility, however did strongly encourage the owner to do the right thing. The best I got was the offer of a $100 voucher to be used in the store which I declined.
All I can say is that this business is counting on tourist trade, where they don't have to worry about post sale service.

Please, if you have had a similar experience, report it to Fair Trading as if the same complaint comes about on numerous occasions they can do something more about it.