The mental health inpatient unit used to be great but since 2021 has become so much worse. Many nursing staff did not know how to manage or de-escalate patients who are in crisis. Many times nurses attended checks and didn't provide help or comfort during episodes of distress and relied on medications to manage the situation and were unable to understand what and why distress was occurring. All the Allied health staff were fantastic (FIVE STARS TO EVERYONE IN A/H). There were no activities run by the nurses despite the timetable stating there would be and often patients would have to arrange activities themselves. The garden area had no plants and the sensory garden was often dead, it did not have an inviting and safe feel to it and the seating area shade sail was broken. A few bedrooms had the window looking straight out at a concrete wall - as a patient this left me feeling closed in and depressed as no natural light could come into my room. I felt ignored and overmedicated by my psychiatrist. When discharged I felt at a loss as my d/c summary provided little to no information about what had occurred during my stay. Outpatient programs have been unreliable, especially the DBT program.
Berkely Vale Private Hospital Used to be a safe place and great help - but it is sad to see how unhelpful it has become. Please improve - We need better care, and we deserve to have well-trained trauma informed staff who know how to help us.

This was the first time I have been to this hospital and it was only for a day procedure. Parking was not an issue for me as I was dropped off and collected later. I found the staff to be pleasant and friendly. As a RN myself I can be more critical than most but the nurses I encountered 'went by the book'. The anaesthetists immediately put me at ease and my doctor excellent. I did not notice the cafe until I was leaving but I was pleasantly surprised at the variety and prices. Only small in comparison to other hospitals but that doesn't mean the quality of care is less - often the reverse is true.

Great location, could do with more parking at certain times of the day. Love the revamp they did it makes the hospital feel more fresh and modern. Staff are friendly and helpful.

Nice little private hospital, the staff are friendly and caring. The cafe does yummy food at really good prices. Parking can be an issue.