We love going shopping at Big W the shop is set out well, its Kid friendly and has happy staff who are glad to help. Emerald Big W provides an overall great atmosphere.

I've shopped at this Big W on two occasions and was not happy with either. The first time I was shopping for a booster seat. Found the perfect one and asked if they had any in boxes. She looked on the computer and said there was a few out the back. She sent another lady to get it and after a few minutes she rang and said she couldn't find any.

Today was the second time I shopped there and again was disappointed. I was lining up to get served. I walked to a register where a lady was standing there leaning on the register having a good chat to someone a few registers away who was serving at the time. As I got to her and put my stuff up she said 'I'm not open, go and line up'. Very rude.