Great range - great prices, nice big store

great big shop with loads of specials and bargains-i always go n there to get one thing and walk out of there with numerous items.

not happy with the photography section,i felt like i was being a pain by asking questions about their big canvases you can get to get a picture of your choice on them.

Big w need better staff in there photo department. Very unhelpful girl working there and was rude and could not help me with the photo machines. I had to go else where.

My husband announced on Monday that we are boycotting Big W at Macarthur Square due to yet another awful customer service experience.

Once again, we went in to purchase a catalogue item and as always, there is no way of the staff knowing whether that item will ever come in during the two week catalogue period, they cannot raincheck the item at the advertised price and they cannot tell you when to expect stock.

One woman in the customer service area (fitting room, not service desk) told us she would call Narellan, the other local store, to check on stock (but didn't use the phone in front of us. We took her word for it that she made the call). Having told us Narellan didn't have stock either, we were sent on our way.

We asked another staff member we found working in the relevant department and she said there certainly were ways to check if stock is coming or can be ordered or to bump-up a request for stock by making such a query. It wasn't guaranteed it would arrive during the catalogue period but at her discretion, they could offer the advertised price when the item came in stock. Great! So we were promised a call the following day when she would find out the status of the item.

That was 13 days ago and still no call. Meanwhile, we tracked down the item in Menai (NOWHERE near where we live!) and made a trip out there to purchase it, only to later discover the item had been sitting in Narellan's Big W store all along (which is closer to where we live than Macarthur!).

What a wild goose chase, and not completely uncommon when it comes to the service skills of the staff at Big W in Macarthur Square!

I love shopping at BIG W, Staff are always willing to help and assist you. Great Value for money, Parking is a bit tricky Saturday but other than great place to shop

I would love to visit and shop at any big w store. Campbell town big w is so friendly. Love the kids clothing and ladies clothing. They have things that fit me aswell.

Always great value for money for a large family, and they have very helpful service. I love the self serve aisles too, makes things quicker

The self-serve check-outs make the shopping experience easy, fast and worthwhile. The products offer customers are inexpensive and of a good quality

always great!!! great service and great bargains! always get what i need and more from there. and the employees are always willing to help even if they have to go out of their way