Blank Clothing

check icon 4.4 (20)

Business details

Opening hours

Monday:

9am-8pm

Tuesday:

9am-8pm

Wednesday:

9am-8pm

Thursday:

9am-8pm

Friday:

9am-8pm

Saturday:

9am-6pm

Sunday:

Closed

Public Holidays:

9am-8pm

Service awards

Reviews (20)

Write a review
verified email - 11 Dec 2023
Terrible sizings and terrible customer service

I ordered 4 shirts. All medium. When they arrived, I tried them on and they were huge. I would estimate XL, though they were marked M-Medium.
I contacted customer service who at first didnt believe me, then instructed me to take photos and measurements of the items. I did this and they replied that the measurements were within the allowed amounts.
I purchased these shirts as BlankClothing market themselves as great fitting shirts, but they are worse than $5 shirts at discount stores.
The sizings are wildly off.
Customer service then told me that I could get store credit. No, according to their own T&C's I am entitled to a full refund. After much negotiation, I ended up getting a refund, but I had to pay for the postage. I then asked for a refund which took 2 more weeks after the tracked parcel arrived back at Blank Clothing.
So, after a total of 6 weeks I am $12.99 to the worse and have nothing to show other than poor customer service, delayed emails, delayed refunds etc etc
Terrible fitting clothes, and terrible customer service.
Zero Stars

verified email - 31 Oct 2023

Bought two shirts online, didn't fit so returned them. Requested a refund. They gave me a store credit. I have an email trail of around 10 emails asking them to refund my money instead of a store credit. And when they finally did refund my money, it wasn't the whole amount, around $10 less (not including postage). So not only is their service terrible, that makes them dishonest as well. Buyer beware!

Approximate cost: $100

19 Apr 2023

The service is excellent. Quick response to your inquiry. Keep you updated with your order. The shirts sizing are very comfy. I am so pleased and will order from them again.

verified email - 12 Oct 2016

There are really good service that has really good prices. I will definitely be coming back here again. Thank you!

verified email - 27 Jul 2016

Thank you for sending my order so quickly. A fantastic range at great prices. I will definitely recommend you guys.

verified email - 08 Jul 2016

Thank you for sending the 100% pure linen tea towels so promptly. I'm very pleased with them. They are of beautiful quality.

verified email - 29 Feb 2016

Recently bought a few bibs for my drooling baby due to teething. I got the milk cotton Jersey bibs. They are soft and lightweight perfect bibs. Love the designs and quality. Great price and speedy delivery. Thanks Blank Clothing

Approximate cost: $49.8

verified email - 09 Aug 2015

So many really cute clothes here which are perfect for casual outings and weekend wear. Good prices

verified email - 23 Jun 2015

Amazing value for such quality and warm beanies. We are returning customer at blank clothing. We bought these to hand out to homeless locals. So comfy and a good fit. Both my husband and I tried these on and didn't look too bad on either of us.

Approximate cost: $180

emmyl
#2 in Glen Waverley VIC
144 reviews · 9910 points
verified email - 30 Apr 2015

Went there and it was really good, I needed a costume for a school play and all I needed a small piece of clothing to fit in with it and I found it here

verified email - 07 Apr 2015

I receive my T-shirts from blank clothing. They arrived quickly and I am really happy with them. So thank you very much!!! they are good for the kids wash well.

sians3
#1 in Manly Vale NSW
335 reviews · 26990 points
verified email - 03 Apr 2015

I ordered a red ASPEN womens soft shell hooded jacket and a singlet. I was really happy with the quality of the items and shipping was really fast which was great!

18 Dec 2014

I am very happy with the service and help that was given to me on getting the parcel back to me on time just before xmas - as I was going away and it looked like my grandkids weren't going to get their presents. I appreciate the effort that was made and the communication on what was happening was fantastic. Much appreciated -to all the staff at blank clothing thank you and I hope you all have a very merry xmas and a happy new year.

verified email - 30 Jun 2014

Hard to buy plain long-sleeved polos. They are either poor quality made for the school market or else expensive with embroidered logos which I don't like.
These have a long body length and good sleeve length and though I haven't put any through a wash, they look great quality.

Approximate cost: $100

verified email - 22 May 2014

Great on postage and no charging per item.
A little expensive on the items, compared to other suppliers, and that adds then to you actually charging for postage per item eg almost equal pricing per diff suppliers
GREAT on postage and track-ability
GREAT on speed of supply
Am transferring most of my purchases to you from now on

Approximate cost: $consistent buyer

verified email - 28 Apr 2014

A huge thank you and your manager for going out of your
way to make sure that my order was fulfilled and delivered on time in preparation for our grand opening. It was a real concern for me earlier with the time delay in communications but your efforts this week should not go unnoticed so thank you again.

It was also great to be advised by email at every step from Australia Post.

The aprons look amazing and I am very happy with the both the quality of the aprons and the embroidery. Pass on my thanks again to the printing department for pushing them through.

verified email - 26 Apr 2014

Totally happy and good clothing that i bought online.Would recommend it to my friends about purchasing clothing from them. Super fast delivery.

Blank Clothing 28 Apr 2014

Thank You for your time and effort. We really appreciate your support. Glad to hear that you're happy with the clothing purchased.

verified email - 29 Mar 2014

Simply put, clothing just as described (for me: casual-home-lounging-light social wear), no tricks or dodgeyness (is that a word?), highly durable quality, and based on previous items, the gear lasts very well indeed (garment care instructions? What's that?).

Price appropriate and far better value than others I have used. I can't comment on any personal interaction or communication as I've had absolutely no reason to. They just deliver what they promise. An ideal internet shopping experience. The items are excellent and have arrived on time. I will definitely recommend and use them again. Kudos for website design and ease-of-use. Excellent visual representation of clothing items and ability to browse, detail zoom, change colours, style, etc. Would like to see a larger range of colours now that I think of it; maybe some washed-out pigments and/or seasonal tones. Good job guys. You're winning. Especially if I can be bothered to take the time to write a review.

Approximate cost: $Maybe approx. AUD$300 over last three orders

Blank Clothing 01 Apr 2014

Thank you for your time & effort. We really appreciate it. It's great to hear that you're happy with the garments you purchased.

Thank you also for your feedback regarding our website and colour range. We will continue to work on this to bring you better colours.

verified email - 19 Feb 2014

Amazing customer service from them. It is hard to purchase clothing online as you can't feel and touch the tshirt before buying. But the online chatroom helped answering any questions i had. Highly recommended! Will def. purchase my tshirts from blank clothing again.

verified email - 15 Feb 2014

To be fair, I had an axe to grind.

I was looking for a 100% cotton TShirt supplier and found Blank Clothing, thought I'd give them a try so I ordered ONE TShirt to try it and ...it was comfortable, well made and not expensive (even adding on the freight cost) GREAT!

So I ordered TWO more, this time another Black and a Grey. Upon receiving the my TShirts I was disappointed to discover that although the Black one was 100% cotton, the Grey one was 85% cotton and 15% viscose.

To 90% of the population this would be no big deal, unfortunately I'm one of the 10% who cannot wear synthetics. Basically that means I can't wear any cotton mix material and even some 100% cotton material sets my teeth on edge, that's when it became evident that like many people, I may also be allergic to certain dyes and treatments applied to the fabric.

Pain in the arse,...you bet! After 5 years my wife has actually started believing me and stopped calling me a fussy bugger.

Disappointed, I emailed Blank Clothing and complained that despite their website stating that this range of TShirts was 100% cotton, the Grey one WASN'T! To be honest I was expecting the normal cop out, "we reserve the right to change the material in our products blah, blah...."

I was pleasantly surprised when I received an email back less than 2 hours after I'd sent my complaint in (and on a Saturday) informing me that they were extremely sorry, they didn't realise that the Grey TShirts were not 100% cotton as all the other colours were and thanked me for bringing it to their attention. Would I also like to choose replacement that would be shipped to me immediately.

Within the hour I checked their website and they had ALREADY posted a disclaimer, in bold red type, stating that the fabric of the grey TShirts was 85% cotton, 15% vicose and not 100% cotton as stated.

Well true to their word my replacement TShirt arrived within the week and I'm a happy little vegemite.

Got to hand it to these guys, they probably deal in orders of dozens, if not hundreds of TShirts and yet they had the decency to sort out this small order personally, with no quibbles. These guys deserve a fair go, I will go on ordering from them and know a few mates are interested as well.