Very professional, I called to see when he would be able to come out for a quote and he came the next day. He gave us our quote and when we agreed to the price, he promptly began work right there and then. The job was done to perfection. Although semi-retired, his work ethic was wonderful and he took great pride in his work. I would recommend Bruce to anyone who wants a decent person doing a great job, there are not many people like him out there and we were lucky enough to find him. No complaints at all.