Let me start by saying I don’t normally write reviews but my experience with Cakes Around Town deserves one. This is not meant to be a scathing review - it’s an honest review of something which has happened and which I feel the public should be make aware of.

Recently I ordered online from Cakes Around Town and patiently waited for my order to arrive (2 weeks wait) before contacting them to enquire about the status of my order (I thought they were busy because it was their big sale event). They told me rudely over the phone that my order has been cancelled which I was NOT informed of and when I asked why the order was suddenly cancelled when all the products were still available as per their website. They had NO justifiable reply just said the order cant be fulfilled and hang up the phone abruptly. This is truly unacceptable customer service to cancel customers orders for no apparent reason and without letting them know (later I came to know they cancelled my order because I left them a negative review on Facebook - more on that below). No apology was given for their own mistake! I had to reorder after 2 weeks of waiting and missed out on one item on sale which it was already sold out when I had to reorder. When I asked to speak to their boss they gave me excuses such as he/she is not in town and for me to leave an email feedback (which they don’t respond to!).

The weirdest part for me was how I was told by their staff that they blacklist unhappy customers who write negative reviews about them on Facebook. This, to me, is ridiculous and sadly says a lot about the values/honesty of the business. Since my review on Facebook my account/subscription with them has been deactivated without my knowledge. Very disappointing when all I wanted to do was to support local business and that’s how their customers are treated.

UPDATE The owner of Cakes Around Town FINALLY got back to me after over 3 months wait. Long story short, the owner was argumentative and sarcastic and was as disrespectful as the staff I spoke to regarding my cancelled order. As before, no apology whatsoever was given for the mistake they made. Up until now they are still unable (and unwilling) to provide full evidence to adequately justify their claim that I was alerted of my cancelled order by their system. The owner also slammed me MULTIPLE times over the phone for writing a very bad review for them and said because of my review she had to fire the staff who originally spoke to me. Why should I be responsible for her own decision to fire her staff? Then you question why she fired her staff - she obviously knows the staff’s conduct was inappropriate. Its beyond my comprehension why their customers are not allowed to write honest reviews so people are made aware of (serious) problems within this company - isn’t that what reviews are for anyway? It’s obvious they are only after the 5 star reviews and silence those who rate them less. Shouldn’t all customer voices be heard, respected and built upon to improve your business? Like someone else below who left a ‘nasty’ honest review on Google she also told me to go shop somewhere else and offered suggestions which I already knew.

So much for ‘excellent’ customer service, Cakes Around Town. Go shop somewhere else where customers are cared for, spoke to politely and valued.

Great range of cake decorating products. Cake making supplies from tins and tubes, tips, stands to icings colours and decorations. Great service and Great products, you don't need to shop anywhere else.