This place looks more like a pharmacy than a cafe. They've gone with the clinical approach, and unfortunately its not 'cute', its cold.
The staff have a habit of letting it show when they are busy and not enjoying themselves, or feeling the pressure. In these times, they forget the basics of customer service.
I hate nothing more than someone taking my order and money and never once making contact, smiling, or saying hello.
The cakes and wraps etc are nice, but OMG are they overpriced.
This place needs to chill a bit and remember its a cafe, a place where people come to relax and enjoy a coffee.