Captain Nemo's Pool & Spa Supplies

We contacted Able Doors to repair our damaged garage door and despite the insistence that it was an emergency it took hours for them to get a technician out and when did finally arrive it couldn't repaired on the spot. 2 weeks later we finally get the door fixed - thanks very much! They are expensive and the people working on the telephone system are just simply rude and spend more time putting you on hold than answering your enquiries. Terrible service and no sense of urgency whatsoever. Wouldn't recommend!

My garage door broke 5 months after they came to fix the same problem. We had barely used the door as we were not living in the house. They said it was our problem and were very rude on the phone. The management was supposed to call me, they didn't. They were terrible. Don't use them.

I asked this company to attend my property to provide a quote for an above ground pool to be installed in the ground. A representative showed up on time with a folder containing details about the pool we were after, but no information relating to Captain Nemo's - not even a business card. The "quote" given was some handwritten guesstimates on the back of the pool folder. Silly me paid a deposit, as requested, to 'get the ball rolling'. A few days later I emailed the company (it was the only contact details I had for the person who had come to give the "quote") advising that we would have to cancel the proposed pool due to some unexpected financial circumstances. I was advised at this point in time that the deposit was non-refundable. This was a massive surprise to me given that I had not been advised of this prior to, at the time of or after paying the deposit. Furthermore I had not signed a contract or order form and I had not been provided with an official quote to "accept". I pointed these facts out to the company who do not seem to care. They claim that they had ordered the pool and were already out of pocket - something I find difficult to comprehend given they had done nothing aside from provide a handwritten guesstimate and they are a pool supplier - the pool we were interested in was a standard pool - in no way customised. I fail to see how the company can possibly be out of pocket for having a pool they sell in stock. The company refused to refund our deposit on the basis that their "terms and conditions" state deposits are non-refundable. We pointed out that we have never seen those terms and conditions or been advised about them and asked to see a copy. This request was also refused. We are currently filing a dispute with the Office of Fair Trading. I would never recommend this company to anyone.