Car Buyers Online

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Reviews (8)

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18 Aug 2023

Was great to deal with Alesha and Sam I needed a quick sale due to upgrade, they did an online quote then came to my house to inspect, transferred the agreed funds immediately and did all the paperwork, were really friendly and fantastic to deal with - recommend them highly

15 Nov 2021

Amazing service from Samm and Alisha! After weeks of trying to sell my car, I decided to give the CarBuyers Online team a call. Arranged a time to visit them at Eagle Farm in the morning, and they bought it off me on there and then. Instant payment too which was a relief! Thanks team! I highly recommend!

verified email - 05 Nov 2021

Wanted a quote for my car and decided to use the 'Quick Quote' option on the CarBuyersOnline website.

(Nothing quick about this.) Upon completing the online form information you get....the promise of a phone call. No quick quote.

I was eventually phoned at an inconvenient time and then a text. I replied to the text that I was after the quick quote and wouldn't be able to talk till later that day, so please send through the amount. - Reply was: Ring later when it suited me...still no quick quote.

Later that day I rang through, twice, to no answer and so went back to text asking for the quick quote amount so I could decide if it was worth persisting with trying to contact them. No response, no amount, no quick quote.

Finally contacted me later and went through a series of questions that replicated some of the online Quick Quote information I had previously entered. I reiterated again that I was just after the quick quote.

After all of this the person on the phone said: 'Well, leave it with me and I will come back with a price.'

I was dumbfounded, still no quick quote of any kind. Not even the sniff of a ballpark amount. The person on the phone didn't take kindly to me pointing out this wasn't very quick and told me to just keep the car and hung up.

The website is clearly deceptive about being able to provide a quick quote. If the first point of contact is deception and they take offence at being shown this, I can only conclude that this is not a trustworthy way of selling.

I suggest you simply try elsewhere first and use this company as a last resort.

carbuyersonlineo 07 Nov 2021

Hello and thank you for taking the time to review CarBuyers Online, We have just noticed your review and unfortunately we think this review may be for another business that has a close business name to ours- Our site doesnt mention anything about a quick quote we do mention that our site will give an online estimate as its impossible to quote a vehicle we havent seen just yet so these words arent mentioned on our site. If we saw the vehicle either in person or over pictures (we normally ask for these via email not text message, so there is a clearer conversation correspondence) However the business that is trading under a name that is close to ours does mention the word quote , we would also never tell a potential client to keep their vehicle let alone hang up on you. I have also checked our back end site and I cant find details under your name (lachien). Im sorry you have had this experience with a competitor of ours and if you would like to contact us directly our best email is [email protected] and we will get back to you ASAP. We just wanted to reach out as we feel that it may be have been another company that you have reviewed and as a Family Owned and operated business we like to make sure our clients are getting looked after and our reviews reflect this. Thank you very much lachien- CarBuyers Online

11 Oct 2021

What could have been a stressful experience for a single woman turned out to a so smooth . From the minute I walked in the door I felt welcome. Samm was so upfront and honest. no pressure! I knew I was at the right place.The whole procedure was smooth and relaxed, and money was deposited that day.
He even offered to drive me to collect my new car.I can't say enough about this family business.Thank you!

Approximate cost: $14000

05 Mar 2021

Great service, no pressure, very flexible working out the details and they got a great price for the vehicle! Winning!

01 Mar 2021

Family owned and run with great service! Received a great price far better than my trade in I was offered on my car! Payment was in my account before I left the office. Philip,Samm and the rest of the family where great and handled the whole process extremely professionally. I will be recommending to all my friends and family.

alishaw578 01 Mar 2021

Thank you for your review of CarBuyers Online Jerry we really appreciate it :-) So happy that we were able to assist you with the sale of your Mustang!

verified email - 05 Aug 2020

Arrived late, did not check car properly as it was dark by the time they arrived, they then offered a lower value than first quoted. This amount was already in their envelope of cash ready to hand over so they had decided this lower price before seeing the vehicle.
I then received a parking infringement after the car was sold and they insisted on paying it as is rather than transferring the fine into their name. Not ok with this.

alishaw578 01 Mar 2021

Hello and thank you for taking the time to review CarBuyers Online, We have just noticed your review and unfortunately we think this review may be for another business- We do not pay 'cash' for vehicles, rather we transfer via electronic transfer (for safety and a record for both parties) and also we have no correspondence of a client of ours receiving a parking infringement fine- We are a small family business (4 of us) and we always transfer vehicles, tolls etc into our name straight away for our records and also as we are an authorized dealer with QLD Transport so this all gets done automatically from our end. We are sorry that you have had this experience with selling your vehicle, we just wanted to reach out as we feel that it may be the wrong company that you have reviewed? Thank you very much kk881, Alisha- CarBuyers Online

21 Mar 2018

Friendly, family business who seem to really care about their customers- Gave me a very fair price and didn't try and haggle me down. Highly recommend and will be bringing my next car here. Thank you.

alishaw578 01 Mar 2021

Thank you so much for taking the time to review our business petera67, we are so happy that we were able to assist you with the sale of your vehicle :-)