Whilst quality of repairs was exceptional, the service from manager was disappointing and overcharging was inexcusable. I had to ring week after week for updates and manager kept telling me different stories. In the end, I had to insist on deadline or I would take business elsewhere. After having my RV for 6 weeks, the manager finally organised some parts and work was rushed on the last 2 days. The manager then charged me $500.00 more than the agreed price and he did not want to give me an invoice (he said he was busy). I insisted and he pulled out some bits of paper with scrawled writing all over it and he then handwrote an illegible ‘invoice' on a quote form. When I queried the additional $500.00, he said they had to do extra work but this was never discussed or arranged with me. He then said I should not complain, I was ‘lucky' because he threw in some other ‘freebies.' I was pretty upset and just paid the amount and left but then I found that a lot of the work was not even done. I returned and was very offended by manager's tone and attitude. He did not remember what works were supposed to be done and he never bothered to look up the file or record yet he said he was doing me ‘a favour' by letting the boys do the ‘extra' work for me ‘for free'. Admittedly, he did not provide us a written quote so we were going off a verbal quote but he had written the price of quote down on his business card but he said that quote price didn't mean anything because with caravans “there are so many things that change the price”. So many things except a phone call to discuss. The technicians were extremely polite and excellent at their work and apologised for the problems but I do not blame them. Given the manager made up a handwritten list as ‘invoice' from random bits of paper, I doubt he gave his staff a proper list of work. In the end, not all work agreed to at time of quote was completed but I was too frustrated to battle it out anymore. I asked the manager if there was someone higher I could complain to and he said ‘no' so I advised that I was not happy with his service and would never return. He was not bothered at all. When I got home, I was still upset and decided to call back and find out if he was the owner or just the manager. He was very cryptic on the phone and tried to make out the he was the owner but when I pressed him, he admitted the business was owned by someone else but he said that they were not there and were not actively involved in business so I could not talk to them. I explained that I was disappointed by the whole experience and the fact I was overcharged and, even then, not all work was completed. I asked him how he proposed to rectify the situation and he said that, as far as he was concerned, all works were done. Later, my husband attended and reminded the manager of the works and price agreed to at time of quote and the manager said he was going to do us ‘another favour” by doing the couple of items. It turns out that he had not ordered the required part and rushed the job out but another staff member pointed out the that work WAS supposed to have been done and they apologised for the manager forgetting to order the part and not getting the work completed. All in all, a frustrating experience and although the technicians were professional and good at their work, we will never return in case we have to deal with that manager again.