6 reviews about Cassie's Country Florist

11 Mar 2021

Excellent variety and range for all occasions and budgets.

Highly recommended.
Been there many times.

verified email - 02 Jan 2018

huge variety of beautiful flowers for every occasion,very friendly staff who helped me into finding what i needed for a lovely friend...

Anonymous
verified email - 09 May 2015

WORST FLORIST IVE EVER DEALT WITH. DO NOT BUY OR ORDER A THING FROM THEM!! I ordered flowers for my mums birthday 3 days before needed using an online code. On the website it clearly states free delivery ( with a list of local locations it delivers to ) with total price as stated under each bouquet. I gave the code of flowers over the phone and total should have been $65. I was charged $80. I was charged a delivery fee that should NOT exist. It was meant to be delivered in the morning but did not get delivered until the afternoon. I understand different flowers are available at different times of the year but on there website they clearly have a little box that states they are AVAILABLE. All of this I was willing to accept up until I saw what my mum got for her birthday.The value of the flowers was honestly no more than 15 dollars worth. You could count the flowers on your fingers yet the online order was full of flowers just like a wedding bouquet. I could NOT believe what she got for what I paid. completely UNACCEPTABLE! and nowhere near what I ordered. They could have at least filled the bouquet with more flowers that were up to the value of what they charge. I called to speak to the manager in regards to complaining about it. I was never called back ( because its mothers day soon and they are busy and of course with this business, CUSTOMERS COME LAST) . I called a day later and spoke to the manager who I cannot believe even calls herself a manager. I was talked over, accused of having seen pictures of flowers my mum got that she may have altered herself. She basically went on to say she arranged it herself and they are exactly what I ordered. FAR FROM WHAT I ORDERED. Coles has better arrangements for a quarter of the price. What shocked me the most was the way I WAS SPOKEN TO. How dare a store manager SPEAK OVER YOU, NOT ALLOW YOU TO EXPLAIN YOURSELF. They have no sympathy, no backbone to even listen to you let alone give you what you ordered or try fix the problem. I wish the business closed down if that's what acceptable customer service is. ABSOLUTE JOKE!. I was hung up on and was never helped with. My mum went in there and complained as well with the flowers as proof. ONCE AGAIN SHE WAS SPOKEN OVER, NEVER LISTENED TO. So much for respect and professionalism. If they say they care, please, they DON’T! especially once they charge you and get away with it. To put a cherry on top of all this. The flowers dried up after only 5 days. WOW , fresh as right..NOT!..All I wanted was to be listened to and maybe even sympathised with, but instead I got a raised voice, attitude and accusation over the phone. Ive worked in customer service for years and I have never heard someone be so certain and agro towards providing a service that was NOT met. As a paying customer, if I was at least given the decency of being heard about my issue with the flowers, this comment would not exist. My advice, buy flowers elsewhere. Save yourself from a waste of money, lies and problems.

verified email - 31 Oct 2009

The service hear is really good. My husband was a regular when I lived in the area and he was often given discounts. If you are uncertain on what to buy they give suggestions and are very helpful. Really good attention to detail always ask what the persons favourite colour is and they will use that colour paper or ribbon.

26 Jul 2009

Service is excellent with helpful and friendly staff- especially if you are a little flustered and overwhelmed. Beautiful arrangements for the price that they charge. Great for a myriad of occasions.

verified email - 09 May 2009

A lovely florist with an extensive variety of different flowers. The service is great and staff are always willing to help you make the right selection of flowers for whatever occasion.

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