2 reviews about Centre Com

verified email - 03 Dec 2012

My son and I own a computer and always go here for upgrading parts. They can do the installation for you or they will instruct you on the right way and how to install parts always fast service and friendly staff..every time we go in the place is always very busy but with service being so efficient they have in in and out in no time. They will also help you if your after advise on your computer. Always willing to give a little discount if you are buying a few items...highly recommended.

verified email - 15 Jun 2012

I ordered a 240gb SSD drive off their online store that was listed as in-stock (not low stock) for a very good price. An hour later it was pulled from their site.. The next day they contacted me saying as below..

"Unfortunately this product sold out very fast as we only had a couple of units left, it is now listed as End Of Life by our supplier. As this is the case we are no longer able to obtain more stock. Please notify me if there is an alternative listed on the website or if you would prefer a refund."

Now I checked the manufacturers site and it is a current model, I then called up one of the Centre Com stores just saying I was interested in getting one. I was told that particular store didn't have any but they can order it in with 3-4 days.. I explained I was told it was end of life and they just laughed and said that definitely is not the case and they would have no problem getting it in.. I explained what had happened with their own online store, he then just explained they are saying that as they sold it to me too cheap (wrong price on the website) and they would put it back up on the site within a week or so...

I was a bit surprised at that, I emailed the online division again explaining what the store had told me and that they should be able to supply the product to me and why did they mislead me, they simply sent me a response saying that the sale would be refunded at the customers request..

I am not happy with this, if they made a mistake with the price they should have just told me and offered a refund, because I feel what they did was get my money with a mistaken price they could not honour and then asked me to choose something else (or wait for a refund)..

Approximate cost: $182

Another brilliant, detailed review Joel77, thank you. This level of customer service does little to encourage perspective customers however we hope the company will choose to act in a more responsible manner in the future. Regards, Reeces

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