Chemist Warehouse

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Reviews (2)

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verified email - 28 Oct 2024
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Hi Michael,
Chemist Warehouse Store Owner

I went to oxley store on 27th October 2024, Sunday evening to purchase a FILA women’s perfume. The tester I tried on and I bought the perfume thinking of it will the same as the tester.
However it was not the same one. The tester was kept for the other FILA perfume. So next day on Monday 28th October 2024 at around 12:15 pm I went to the Oxley store to return or to exchange with the tester perfume which I wanted to buy in the first place.
The Lady who work there name Jackie (area manager) Was very rude to us and then the other lady name Ally came and she started saying that it’s not there fault it’s customer fault.
She said the customers are not putting testers in the right place. It’s not their fault.
Then she went to each and every perfume tester in store and put it at the right place in front of me. Explaining to me in the rude way. I have the snap of the tester and the perfume which was in a behind the tester and they are identical . And there were 10 of it and I’m sure customers have bought that perfume trying with that tester and getting later on with the different product.
Then Jackie (area manager) told us we should gift that perfume as it was open and they can’t take it back.
The other lady name Ally told me since, I have complained she said she have realised that the tester were not kept in the correct place she started organising it in the proper way where they belong. But they did not apologise to us neither gave us refund nor-gave exchange for that product.
I’m very disappointed with the service. Not happy at all. I want my money back or a store credit.
Could you please take some action regarding this as this is not the right way to treat customers.

Thanks

verified email - 15 Dec 2014
Service Rating
3.0
Quality Rating
4.0
Value Rating
5.0

This store has been open a few months now and have found the prices of vitamins to be excellent. As a carer , sometimes I need certain specialist items and was surprised to find the variety of stock is very wide and you are spoilt for choice. The fragrance department is cheap aswell. Overall I am impressed with these guys.

Approximate cost: $Varies

wingsb 19 Sep 2015

are they great with their service tho