I found their website one day while surfing the net. It is amazing! They have all of their products online, with pictures, descriptions and the prices. I was able to take my time and really look around - all in my own home. When I was ready to order I emailed them, and the response was quick and informative. I was advised of an approximate time it would take to make my order, and told I would be contacted when it was ready to be collected. Payment wasn't a problem, as they have direct deposit facilities. When I picked up my bisque I couldn't have been happier. It is the best quality I have ever bought! I will definitely be a repeat customer!