I'm happy to say that I now have my car back after a three week experience with the City Motors Service Department. My car had mechanical trouble so booked it in for repair. I was grateful to be squeezed in the same day and was soon contacted explaining that the problem had been identified; that it wasn't major mechanical issues; that we just had to wait for parts. Unfortunately it was all downhill from there. Over numerous phone calls (mostly me calling the service department, not the service department calling me) I was left with a strong sense of being ripped off, and even condescended to. I couldn't even get a call back from a management. You know that feeling when someone doesn't like you? Thats what I got from service staff. Over and over. I can live with that but hey - you're charging me good money. This is not how you retain customers. That aside, the fact is City Motors is a Holden dealer who can't fix a Holden in a reasonable time. The incompetence is and was staggering. In my opinion there is no repair of any locally-made car that should take THREE weeks. Following a collision last year, the panel beaters had it back to me in a week. Secondly, not once did the 'service' staff do anything to minimise my frustration. A simple "Look this is completely out of our control" or "We messed up parts ordering" "...and we're really sorry" as does goes a long way. Waiting until someone is frustrated and upset then saying "I can see where you're coming from" is not helpful at all. Just when I thought it was finally all over, I picked up my car. I dont think its ever been quite so filthy and dusty. Clearly it had spent the entirety of the last 3 weeks sitting outside not under shelter. Whilst I can handle that, for the $1500 cost of repairs there wasn't so much as a quick spray with a hose to wash off the dust and hand-prints left by mechanics all over the car. Incredibly unprofessional, passive aggressive and shows the character of City Motors' staff. I used to have my previous Holden serviced at City Motors but went elsewhere, tired of progressively worse service. Hoping things might have changed I decided to try again only to find its now truly atrocious. You can have all the pretty staff and modern buildings you like but what counts is customer service and that is something which is sadly lacking. I won't be back.