I purchased a voucher deal for $89 for deluxe carpet steam cleaning in up to five rooms from
Cleantech Australia.
I mainly got it for removing some pet stains which they stated they did as a part of this deal (Allergen odor or pet odor removal).
They came and cleaned the carpets and it took about 45 mins. They only did the lounge room and hallway plus our 2 bedrooms stating that the stairs were extra. I thought fair enough Ive only paid $89 and am only really interested in removal of the pet stains.
I showed the couple where the pet stained area's were, but they just looked at me and seemed confused. I told them again and told them to please pay extra attention to these areas as my cats have urinated there. They said nothing, they did not do any extra cleaning to the pet stained areas. They left and I waited til the carpets has dried to see if they still smelt bad The carpet smelled worse, it seemed to bring the urine odor out even more.
I contacted them to let them know I was not happy and the next day I received a rude call from the man that came and cleaned the carpets. He said he would come back and fix it but he didn't turn up. I tried contacting them again but they have not replied!
VERY UNPROFESSIONAL and false advertising!
Approximate cost: $150
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