The shop assistants here are extraordinarily rude. They are abrupt when they serve you (as if they are doing you a favour), their system of arranging books is made to suit them and is incomprehensible if you are looking for a book, and worst of all, I've been at the counter twice when they've been making rude comments about customers! I was shocked. Book City has the best range of books in Ballarat, but after hearing one staff member complaining to another (at the counter!) about how a customer smelled I decided never to return. I'd rather buy online.
I have now stopped shopping at Book City Ballarat & prefer to do my book shopping elsewhere. I had an experience with the sales assistant at Book City. I bought a book for my father for Father's Day...but a relative gave him the same book. I then went to return the book & the sales assistant kept stating that they "Don't like to give refunds" in a vague way. I then pressed her on what she meant by that statement & she proceeded to discuss with the other sales assistant if the book looked in decent enough condition for a refund! I had not even opened this book after buying it. I was disgusted at how I was treated.
Approximate cost: $39.00
Sadly, it appears as though a lot of businesses use this supposed 'excuse' to refuse your legal right to a refund. Having spoken with Consumer Affairs about this, I was told that many businesses offer a 'Good Will' refund in these type of cases, so as not to lose your custom. The fact is that Ballarat is a very small place, and word of mouth goes a very long way indeed to both making or breaking a business.
Good book shop with a wide range. Books are easy to find and the store is spacious. On the occasions that I have needed help, the staff are friendly and knowledgable. I find that the books are expensive though and it can pay to shop around.
Approximate cost: $30.00 for new release
Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.
Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...
Upgrade Your Account
A big 'Thumbs Up' to you for your honesty. I recently had a similar experience and will be rating this business shortly. It's all a huge pity really, as this WAS one of our favourite shops. They have lost alot of money from our family and friends!