Unfortunately I do not agree with the above reviews. I have been with CBA since childhood and my experience with them of late is embaressing.
I called to cancel my husbands key card as we thought it was lost. I called back the same day to advise we found it and was advised it had to be re-issued and he had to authorise it to be re-sent to him. My husband attended at our local branch and authorised it to be sent.
2 weeks later still no card, and when I enquire as to its whereabouts, after being asked many ID questions, I am advised they cannot tell me due to privacy.

i have a safe account at this branch. so i go there often..... staff is friendly with big smiles on thier faces...... fells good

I opened up an account with them today - I can't believe they are actually a bank. The staff there are very friendly and helpful, remembered mine and my daughter's name, and all said goodbye to us when we left. Wow, I was so impressed!

Changed to this bank a few months ago, it is the best thing I ever did. You get greeted at the door. You are treated like you are the most important person that walked in the door, they remember your name, apologize if you had to wait for a few minutes, nothing is to much trouble.