I needed to order some flowers for a friend whose Mum had passed away. I checked the website before going into town but really wanted to see the flowers. I had decided on going in & checking them out first hand but noted that the delivery fee was $11:00 to the suburb I needed. I ordered what I wanted - Aussie Natives, as they would last the longest. I queried the delivery charge & was told that they have been trying to get it changed for ages (I later learned that the owner was away). My daughter then told me that one of the flower delivery drivers (from another company) had said "It must be your Birthday" to the grieving daughter. So I called the next morning to make sure that it didn't happen again! They were aghast that it would happen in the first place & assured me that it would not happen & that my flowers were being prepared as we spoke.