Great service great price very professional would highly recommend

All my family's cars are serviced here, however with quite an old car I think it may be more cost effective to use a smaller mechanic. Even with the smallest job needed to be done, I will drop the car off in the early morning and not be able to pick it up until the end of the day. Also coming at the end of the day to pick the car up means the wait in the office is also longer. The car still goes and I have no complaints of the actual service of the car.

We have had several issues with our Ford Territory and decided to purchase the extended warranty. They happily took our money and did not send us any details and incorrectly explained that the warranty is exactly the same as our original warranty. This however is not the case and every time we have been with a warranty issue some "excuse" has been made not to do the work under warranty. We have paid for these matters to be fixed and only then is the matter fixed.

They also wasted our time when we went to see them about fixing an issue with a door. We asked them whether it can be fixed and they said sure book it in and when we returned on the day of the booking they said that the fault was intermittent and we could go ahead and pay for the repair however they couldn't be sure that it would be fixed. If they were not sure, why book us in to visit on another day in the first place?? This was the case with a similar repair issue whereby a fan was noisy and we paid for them to repair the fan and then it still was noisy until they said to replace the entire unit. This meant two trips as well. The "service" department totally lacks service!

Approximate cost: $500