Me and my partner ordered coffees on take away cup, and eat in brekkies before we head off home after our 3 day stay at the Entrance. Found DCE cafe with people queuing which means this cafe is really a popular choice.
I can understand that it was a busy hour, and the wait staff explained that order may take awhile. Hey, of course its okay. We waited, and see all staff rushing, seems a bit understaffed too. Barrista was all but sweaty and still looks professional. Our meals were served early, okay thats promising. We finished our plates, but our coffees were still not served. Personally, I would want my coffee served first before the meal, but its okay. We still tried to understand. After another 10 mins of watching wait staff if the coffees being served are for us, but apparently not, we decided to follow up. Approached a man, and asked, and to my surprise he answered ‘I cant help you, you got to wait in your seat as you can see we are a tad busy!’

Oohh okay, someone has not had coffee yet? I think his response could have been more customer service centric, but he didnt even finished listening to what I’m saying. Again, because they are busy. Okay. Lets approach another wait staff, young lady whom we have ordered our breakfast.
And boy, this lady was on fire! When we asked, she responded - ‘I told you we are busy, and there is a wait time of 20 mins, so you will need to bear with this!’ Definitely answered not in a friendly manner. She is furious,, and looked like she had a bad day. Anyway, we were ready to go without having our coffee and decided to queue and pay the bill.
Finally our coffee arrived. No remorse, no sorry received, just a terrible bad customer experience that I can still tolerate but will never forget. It actually ruined our day to be honest. But hey, what can we do, they are busy, and we are not. So yes we can only understand a terrible customer service. 1 star for me. Will never go back.

Approximate cost: $30

The person taking our order was rude and unfriendly

Approximate cost: $32

I am a regular costumer and the service is always great, good coffee and the food is great value.

Approximate cost: $15

Had grilled ants in my breakfast. No appologies from the owner. Took off my meal charge and let my friend and i leave very angry. I did the respectful thing and didn't make a scene. The mushrooms were obviously old. I had about 100 BITS of bacon the kind you buy at shopping centres for cheap from cut price butchers. Shouldn't of been charged for any as when we found the cooked ants my friend (who is a sous chef in a top Sydney restaurant) could not finish his out of disbelief of what we were served. The staff was terrible and had no idea what to do. We were on a day off and thought that by going to one of the Central Coasts top tourist destinations that we were in for a real treat by the water. How wrong we were. Shame on the owners and I strongly suggest that you quit your day jobs. I live on the coast and will be telling anyone who listens about this experience. I also work in the hospitality industry and am totally appalled.

Lovely location next to The Entrance Channel. A very popular and often very busy café with primarily outdoors-seating. Their food (breakfast and lunch) are of very good quality and good value for money. Service is ok, sometimes a bit slow due to the amount of guests. I recommend this cafe for a nice breakfast with your partner or friend. I do not recommend them for larger groups. I usually go with my partner, but once we brought our friends (we were then six people) and we found the service very slow and we did not get our meals at the same time. Overall a good café that offer good value for money.

Approximate cost: $13