I love books and love reading, I went into dymocks bondi junction and due to the fact it is a tiny store & they don't have a large range, I couldn't find what I wanted. I then decided next time I wanted some books to look up dymocks online & order the books on the phone so I could just go in when they all arrived and pick them up. I spent over 20 minutes on the phone & kept getting transferred to different people because everyone I spoke to was to incompetent to order a book.