Honestly, you get what you pay for. If you want a car with zero aftercare, then these are your guys.

It all started well, as it usually does with any sale but I believe the true test of any company and its ethics is its aftercare. We were met by Sam and told to view the car we were looking at and then come and find him to arrange a test drive. We did this and all was fine, a relatively simple transaction, admittedly made longer due to the obligatory salesman extras and the third time being told there would be an additional $150 added, which was labelled as sanitising, don't ask!

When we returned with the car from the test drive we explained there were a couple of issues, the main being the ski pass catch on the back seat was broken, meaning it couldn't be closed and would not stay up. Not an issue we were assured, we will get that part ordered and then you can bring the car back in and we will fix it. Perfect, deposit paid.

We were given the details of where to send the remaining balance and were diligently contacted almost daily by Sam to confirm the sale and that we had sent the money over during the weekend. Once the money had been received, total radio silence. No worries, so we arranged to collect the car with another team member. When we collected the car, we reminded them about the part ordered and that we were assured by Sam we would be contacted as soon as it arrived then we just come in, and they would fit it and away we go.

Several weeks passed and we contacted Sam to inquire where we were with the part, but nothing, no reply, nothing. So we contacted him again and finally got one to say it wasn't in. Several more weeks passed and we were still getting no response from calls or messages from Sam. So we decided to try another of the sales team and got Ethan. To be fair to Ethan he tried his best and despite his promises to contact us back, he had obviously received the same training as Sam and we were left without contact for another week. We called again and Ethan assured us he had passed it over to service but nothing had happened. He asked us to hold and lo and behold a sheepish Sam came to the phone, no apology but he did manage to call me 'mate' a total of 17 times during the call, quite an achievement! Now, I enjoy familiarity as much as the next person but also prefer to take confidence in professionalism, which is really lacking here. Despite Sam saying how easy the rectification would be, the process of getting to this point would be the easy part. I was then told during our 'matey' conversation the part had been in for a while and we would need to bring the car up between Tues and Thurs, as that is the only time the service department works. I explained that I, along with 80% of the population work and wasn't told this when we had the conversation and was responded with, well that's all we can do, nice! So, in the spirit of getting this resolved, we suggested they send it to us and we would get someone to fit it here, at no cost to them, as we are over an hour away. This was agreed and we were relieved this had finally been sorted, vowing that if this was how the aftercare was, we wouldn't purchase the second car or use them again.

Fast forward 10 days and a well-packaged parcel finally arrived. Which would have been great, except they had sent us an armrest, not even close to the part that was broken, so here we are, 3 months after the car sale and no further forward and not a care to resolve it.

A car for most families is a large outlay and we were fortunate that the item we needed to be repaired was relatively superficial but imagine if it wasn't and this was the response you were greeted with. Make your own careful decision as to whether you use this company or not but if you do and you get approached by a salesman named Sam, run, just run. There are too many other firms out there happy to take your money and provide the service they repute to bring, sadly it is not here.