We were looking to make our step up to a high quality front-loading, water and energy efficient washing machine. Elite Appliances in Carlton were close to work so offered a good opportunity to browse and get advice. As is oftern the case with us, the decision took some time and involved a bit snooping around (mostly on the web) and getting word-of-mouth advice from friends and relations. We eventually decided on a Miele but once made the the process of purchase, payment, delivery and installation were handled very efficiently by Elite. It was an almost faultless process that was characterised by accurate estimated times and clear communication channels. No problems at all since.