2 reviews about Essence Serviced Apartments

verified email - 20 Jun 2013

Terrible place. The rooms are tiny, very claustrophobic...a bed with a noisy fridge...Kettle wont turn on unless you activate the noisy extractor, TV is barely viewable from the bed, very busy road...poor sleep quality...really basic.
I had checked with 3 other hotels but via email this was the most expensive and going by website photos and email from the staff regarding facilities and breakfast I made a horrible mistake went by what they told and showed me and picked them.
I would not have even bothered leaving a review if it wasn't for the truly disgusting service from the staff.
Checking in we noticed the staff were emotionless and cold but trouble arose when we asked about the gym access promised and boasted to us via email. They told my partner and I we could only get 1 pass per day for 1 person only. When we showed then the emails that said otherwise they just shrugged. Manager was horrendous. She couldn't be bothered addressing us but told us to wait like 2 school children on the couch and then went through my personal email on my phone. Not just the one I showed her. I am truly shocked and embaressed. Even seeing it was their mistake she threw the employee under the bus that told us about the gym which showed a terrible team ethic. Long story short it was unprofessionally handled. Very unprofessional and downright nasty and rude!
Be prepared if you make the mistake of staying here to have your account charged with a 'bond' when checking in.
You need a car here, there is no access to anything and he airport is not close at all.
Breakfast is laughable. They try sell their rooms by stating 'buffet breakfast, home away from home etc'..If you get up at 7 am to take up the offer you are greeted by cereal and apples from Aldi whilst you are watched by a staff member.
Ugh...lucky we left and stayed at Aspley Carsel which were lovely at half the price and even had daily housekeeping and a pool.

rachellem4 22 Jun 2013

this review is very informativejoy reading trhem and hope that I read more very informative reviews like this one form you keep them coming as I en

verified email - 02 Sep 2012

I recently stayed here over night in a two bedroom apartment with my husband & four boys. The apartment itself was quite small but was well furnished & tidy.The apartment had all the needs of home to be self sufficient including a washing machine & dryer which I was impressed with. It was not very clean,almost all of the cutlery,glasses & mugs in the draws & cupboards were dirty so we had to wash everything before use, the bed linen was stained & we weren't provided with enough towels,pillows or blankets for six people.On calling reception to request these items I received an annoyed response & told we would only be given more towels & a blanket & that what was already in the room was sufficient. The games room consists of a pool table,tv & a few old toys. A complimentary breakfast is provided,not to your room, you must attend a common breakfast room between 7-9am where they provide coffee,tea,milk,3 types of cereal,toast or apples.It was the worst complimentary breakfast Ive ever seen. The price is reasonable, the apartments are new & fresh but I wouldnt choose to stay there again.

primbinda 05 Sep 2012

good for the ehads up-wont be recommending that one

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