Families First Funeral Services

4.7
based on 19 reviews

Customer Approved
“We make customer
service a priority”

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19 reviews about Families First Funeral Services

12 Mar 2015

Carol & the team wore so helpful & made it a easier for me to cope with it all & the family I'm so great full for everything you have done. Thank you god bless you all. Cheers rachel.

Anonymous
verified email - 12 Mar 2015

Carol and the team at Families First, went above all our expectations from a funeral home when it come time to say goodbye to our mum. I personally cant thank them enough for making the day alot easier for us by taking care of everything and helping celebrate the life of mum. I highly recommend them to anyone who needs professional advice when they have tragedy in their family.
Thank you Families First

23 Jan 2015

Excellent at "connecting" with our needs, at all levels. Great suggestions for a venue and casket for my father. Doing the extra work for including more unusual elements in the ceremony, and that proving to be a fabulous component of the ceremony that we know Dad would have loved. Bottom line, the Families First mob lead by Carol delivered all we could have expected of a pleasant funeral service, and then delivered beyond what would have been expected. No hesitation recommending them to anyone.

Col, The fact that you were willing to think outside the square made our job so much easier, listening to you talk of dad and his love of the bush made the Upper Pakenham location perfect, and the obvious choice was a willow casket, your dads service was one that we will reflect on for a long time, it was an absolute pleasure to be able to provide such a unique service for such a great man. Kindest regards, Carol & Danii.

verified email - 23 Jan 2015

I would like to say a big thank you to Carol and the rest of the team a big thank u through the last couple of year and helped us with emotional and rough times we went through thank u again kind regards Pam

Thank you for your kind words Pam, it has been an honour to have assisted you over the last couple of years both with your sister's and your uncle's funerals, Danii and I wish all your family well for the future, take care, Carol

Anonymous
20 Jan 2015

I was very impressed with families first funerals services.
Dealing with my families tragic loss of our brother they were like angels on earth helping us with our loss,,caring considerate and low cost.
I can highly recommend them for a very professional services ,,thanks again carol ,,you made it so much less painfull

Steve, you are more than welcome, the way you said goodbye to your brother was so unique and it was a privilege to us to be able to be involved and also to help you make the service exactly what you wanted, I'm sure he's watching down on you all with that cheeky larrikin grin applauding that you made his final wishes come true, take care, Carol & Danii

19 Jan 2015

It was tough for myself and family as not only did mum pass but so did dad in a matter of weeks. With no clue on where to start Families First was outstanding not only in their ability to provide the services required but the personal attention and support they paid to my personal loss.
It's been a few months now since we've had the honor but I know without a single doubt in my heart that no-one could have touched myself and family the way Families First has and in many ways continues to do so.

Hi Sharon,
Thank you so much for your review, when we first met understanding your needs to enable the family to farewell mum was our priority and recognising how devastated dad was at losing his life partner made it all the more important. To have you call us again so soon when dad passed made our hearts break, but together, with you. knowing that they were reunited again made it just that little bit easier. I am so glad that we were able to assist you in what became a very sad period was such an honour, take care, Caro
l

verified email - 19 Jan 2015

Carol and all the team at families first funeral services made it so much easier when we had to decide on a funeral service for our mum. I highly recommend them to anyone who may need to discuss a family members last goodbye, not only were they friendly, easy to talk to but carol also made us feel comfortable and nothing was to hard. Thank you to carol and everyone involved in making one of the hardest days of my life a little less stress free I couldn't have got through without your help and support

Thank you so much, to be able to assist with mum's service was wonderful and hearing all the stories about her life over the years was lovely, the memories you have been left with are something to be treasured over the years, take care, Carol & Danii

Anonymous
verified email - 14 Jan 2015

Carol Lyons was warm, compassionate and had a great sense of humour. we couldn't have been in better hands.
Carol and the team at Families First went above and beyond to help us through a very difficult time. I highly recommend them. Thank you Carol and Team.

Approximate cost: $5,000

14 Jan 2015

These Ladies went above and beyond their calling to ensure my Cousin's were able to say a real goodbye to their Mother. They were under such hardship and grief they did not know what to do. 'Families First Funeral Services' Carol and her Team! Couldn't recommend them highly enough. x Thank you Ladies.

Hi Carol, It was an honour to assist Michael and his brothers at their time of need, to be able to help them work through how they wanted to say farewell to their mum was a privilege and we wish them all the best for their futures.
Carol & Danii

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