Well, I have purchased from Fantastic Furniture previously, the experience I had from FF Helensvale was the most appalling. I made an order and in discussions with the sales lady, I opted for delivery and it was agreed for an afternoon delivery. I was advised that I would receive a text with the delivery time and if that time was not suitable, I would have the option to make another arrangement. I have to drive 5.5 hours so the plan was to get there by 12:30pm - all planned perfectly. I received an SMS just before 5pm advising the delivery would be between 7-10am. Ok - so I am not going to be there as per the discussion with the sales person. I ring the store to 'fix' the error. This is when things went from reasonably annoying to downright disgraceful. I spoke with "Darlene" who told me we never give customers the option of afternoons, I asked if she was calling me a liar and she basically agreed that I was incorrect. Blamed 'the new girl', was totally defensive, obstructive and defiant. Darlene is not recommended for dealing with the public. She was nasty and accusing and cut the call short, said she would have the manager phone me and hung up on me.

Approximate cost: $500

They have really good and cheap deals and packages for all furniture's. However, the cheap things are not comes with good quality sometimes. So my preference, if you want good quality thing, it's better to invest more rather than cheap.

We bought a coat for our daughter before one and half year , they arranged a free home delivery for us so service was good. After one year the wheel of the coat came out so we are not fully satisfied as a quality of this show room.

Fantastic Furniture is a store where you have to compromise on quality.I went there quite a few times hoping for the better deals but their prices are not as compromising as their quality.One of my friend bought dining table and it was broken within 3 month.Also their refund policy is not very promising

Approximate cost: $0

Fantastic Furniture is a store that worth looking at for an affordable option but the products are not comprisemised on quality.Friendly staff and great service with a great variety of products

I had gone to buy bed and mattresses but the store was moving from the place it was. They said that please come in next week for more outlet at our new store. They were having big sale on few products and I bought few pillows. The quality was good and it was having amazing discount so I bought 4 pillows but only problem that they were not having bags to give me so I lifted all the pillows and came home.

Approximate cost: $50