The quality of my basketball shoes are fantastic, and the service matched. However they charged me through the roof for shoes that should have been $20 less

I was lucky enough to get the manager serving me. He was so knowledgeable and led me to the exact runner I was after and gave me some extra advice that was very beneficial.

Approximate cost: $210

I have been to footlocker once before and was encouraged to join their "footlocker club" which granted me a 20% discount voucher for my next visit. With this in hand, I took my sons in to buy some shoes. We chose some shoes and when the assistant went out the back to get them she slipped in some special $40.00 insoles and then gave them to my son to try on. Of course my son was impressed and started to nag me to also purchase these insoles... I conceded and went to look at something else in the store. When I turned back the assistant was showing my sons the 'cool' shoe cleaning foam and doing the 'sell' on them. My sons are 8 and 9 and I object to salespeople trying to convince them they need something. I said to the assistant, "no no no, we already got this product last time we were in the shop and your salesperson sold it to my children that time".

When I went to the counter to pay for the shoes I asked her to remove the insoles as I did not want to buy them. I told her I wasn't happy about the 'hard-sell' she did on my children.

For this reason I will not shop at footlocker again. While it is in my power to purchase or not, it does not make shopping a fun experience when a salesperson puts me in conflict with my children over what I will and won't buy because they've done the sell on them. It's unethical and I deal with enough kid-nagging without having someone conspiring to make my kids want something they actually don't need.

Approximate cost: $60.00