I'd like to share a story about the benefits of good service. My best friend and her two grown daughters, needed to buy dresses for a wedding. Knowing that they are hard to please, and would be limited in the time they had for shopping, I decided to do a pre-shop. I visited several stores at Tea Tree Plaza, taking photos of dresses, and sending them to my bestie, to get an idea of which ones she liked.
When I decided to do this pre-shop, I was in my gardening frock, clean, but hardly dressed like the average dress shopper, I am also a large build. So basically I was large and frumpy. The girl in City Chic was friendly to me, but most of the staff in other stores tried to pretend that they couldn't see me. Giving me that unwelcome feeling. I guess they hoped that the big frump would just go away, and so I did.
Then I went into Forever New, and a lovely young lady called Lucy, bent over backwards to find dress styles that my bestie and her girls might like. Lucy even held up dresses so I could photograph them for my friend. She was vibrant and friendly, and not for one moment did she look down on my frumpy gardening clothes, nor did she feel the need to ignore me, because I am obviously too big to wear any of the clothes they sell. Instead, she treated me with the same respect as she would treat any customer.
On Saturday, I took my bestie and her daughters to Forever New, after telling them all about Lucy. Lucy wasn't there on Saturday, so I couldn't tell her how impressed I'd been with her customer service, but I did tell the manager, and the other staff, who were so helpful, looking for suitable dresses, bringing different sizes to the dressing rooms, and offering advice. My friend and her daughters tried on several lovely, flattering dresses. And bought three dresses at a combined cost of $400.
The styles at Forever New are truly lovely, but every dress shop sells dresses. What is exceptional, is when the customer service is just as lovely as the dresses. Forever New can be very proud of the customer service they offer at Tea Tree Plaza, it is second to none.

Approximate cost: $160