Forty Winks

Avoid with extreme prejudice. Ordered online a double bed to be express shipped to Metro city, the next business day, did not arrive as guaranteed and confirmed.

I did get the following texts from Forty Winks "Hi B I am booking in your Mattress delivery for 12-NOV-2025, reply by txt yes/no by 5pm TODAY if you will be home to accept item between 8am to 6pm (unless delayed). No specific times given; driver will notify 30min Prior to delivery." and even though I home the whole day, waiting.

I would not want to cop a $90 fine from Forty Winks as expressed in the following text from Forty Winks "Thank you ,your delivery is booked in, should you not be home to accept delivery, a re-delivery fee of $90 will be charged. A sighting of your Photo ID is required"

It's okay for Forty Winks to deliver it outside the specified time, but if the customer is not home when booked, we cop at $90 fine. I called Forty Winks 5 times in business hours and have still not received a call back.

Again, paid for express next day delivery didn't get it, called 4 times no return call, waited at home between 8am to 6pm as specified -

Non existent customer service, can't even say we are likely to deliver your mattress between 9-12, or 12-3 or the afternoon! But if your not home its a $90 fine.

Any $$ you save on the mattress will be lost in yours days at home, on the phone, or paying for express delivery - which is less express and more money for Forty Winks. Never again, avoid.

Approximate cost: $549

I went there shopping for a mattress and the service was fantastic. I didn't end up purchasing a mattress from them, because I found another one that was heavily discounted floorstock, but before I found that one, Forty Winks offered me the best price on the one I was looking at. I think if you're comparing regular prices (not floorstock discounts) they are very cheap. The staff are very knowledgable and keen to assist.

The service was comprehensive and the staff member really took time explaining to me the pros and cons of the mattresses I wanted to choose from. The price was very cheap and when I called to arrange delivery it was done the very next day. I was impressed with the efficiency of the service and the dedication of the staff.