A mixed experience. I purchased a secondhand Fuji Xerox DocuCentre II C4300 printer last year that needed a service. I was made to set up an account with Fuji Xerox Australia, which was time consuming and unnecessary given the small repair required.

Once this was complete, I then had all sorts of trouble getting the local sales person to attend to my needs. Happily, my job was finally referred to an extremely helpful senior support person at FX's Notting Hill office (in Melbourne).

Then, the actual service tech who visited me this week to assess the printer couldn't have been more knowledgeable and friendly.

My biggest beef with Fuji Xerox is the cost of parts. I have been quoted $1300 for the fitting of a new hard drive, but I can source that same hard drive for $55 if I choose to fit it myself!

The cost listed here is the for a service call and one hour of labour.

Approximate cost: $330.00